Sending parcels—especially internationally—comes with some risk. Shipping insurance helps protect the value of your goods in case they get lost, stolen, or damaged during transit.

Whether you’re a shop owner, shipping agent, tourist, or parcel sender using Pigee, this guide will walk you through what shipping insurance is, why it matters, and how to use it effectively with the Pigee AI app.

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💡 What Is Shipping Insurance?

Shipping insurance is financial protection that covers the declared value of your parcel. If something goes wrong during delivery, such as:

• Loss
• Theft
• Physical damage

…you may be compensated for the value of the goods (based on your declared amount and terms of coverage).

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🔍 Why You Might Need It

Not all parcels require insurance—but for high-value, fragile, or irreplaceable items, insurance adds peace of mind.

You should consider insurance if you are sending:

• Electronics, jewelry, or art
• Custom, handmade, or one-of-a-kind items
• Bulk shipments for business
• Tourist purchases that can’t be carried home

Pigee automatically compares shipping carriers, many of which include some level of coverage—but it’s often limited or conditional. That’s where enhanced insurance comes in.

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🛡️ What Insurance Does (and Doesn’t) Cover

✅ Usually Covered:

• Damage in transit (e.g., crushed box, broken items)
• Lost or stolen parcels
• Missing shipments not delivered within a certain timeframe

❌ Usually NOT Covered:

• Poor packaging (sender’s fault)
• Prohibited or restricted items
• Items with incorrect or missing documentation
• Natural disasters or force majeure (unless premium insurance includes this)

Pigee will highlight exclusions clearly before you purchase insurance.

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💰 How Is Compensation Calculated?

Payouts are based on the declared value of your parcel and your proof of value (such as receipts or invoices). Make sure to:

• Declare a realistic and accurate value
• Upload proof of value during or after booking

Pigee’s AI can guide you on optimal value declarations based on your product and market benchmarks.

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⚙️ How to Add Insurance Using Pigee AI

1. Choose your shipment type in the app.
2. Enter item details including category, weight, and destination.
3. Declare your item’s value when prompted.
4. Select an insurance option (Standard or Enhanced).
5. Confirm your purchase and receive a certificate of insurance (if applicable).

Pigee AI will always suggest whether insurance is recommended for your item type.

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📍 Tip: Compare Before You Pay

Some couriers may include limited liability coverage automatically. Pigee shows you:

• What’s included for free
• What’s covered with additional insurance
• Alternative options across carriers

Our goal is to balance cost vs. risk, so you only pay when it’s worth it.

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📝 Claims: What to Do If Something Goes Wrong

If your parcel is lost or damaged:

1. Contact Pigee AI support in the app.
2. Submit:
   • Tracking number
   • Photos of damage (if applicable)
   • Proof of item value
   • Proof of shipment
3. We’ll handle the claim with the courier and insurer.

Claims typically take 7–21 days to process. Pigee AI will notify you at each step.

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🔐 Final Advice

• Always keep your receipt and tracking number
• Use secure packaging to avoid claim rejection
• Declare your item truthfully—understating value may result in low compensation

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Pigee AI is here to make international and domestic shipping safer, smarter, and stress-free. Use insurance when it counts—and we’ll help you ship with confidence.

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