Carefully package your parcel using Pigee. Step-by-step guide for fragile items, printing labels, commercial invoices, and scheduling pickup.
Sending parcels internationally or domestically through the Pigee app or web platform is designed to be as seamless as possible. But successful shipping starts with correct packaging and proper documentation.
This guide walks you through how to responsibly and carefully package your products, print and attach essential documentation (like shipping labels and commercial invoices), and schedule your pickup or drop-off using Pigee’s platform.
Why Proper Packaging Matters
Good packaging helps ensure that your customer receives their order in perfect condition. It also helps avoid delays, insurance disputes, or customs issues.
Considerations:
- Product Fragility: Delicate items such as ceramics, glass, or electronics require extra padding and double-boxing.
- Product Shape and Weight: Heavy or irregular-shaped goods may shift or puncture packaging unless properly secured.
- Shipping Route: International shipments are handled multiple times across warehouses, planes, and trucks.
Step-by-Step Guide to Packaging Your Parcel
1. Choose the Right Box
- Always use a new, sturdy corrugated box.
- Choose a size that fits your item snugly, allowing room for cushioning.
- Avoid reusing old boxes with dents, tears, or weakened walls.
2. Wrap Items Individually
- Use bubble wrap, foam, or tissue paper for fragile items.
- Wrap each item separately to prevent them from hitting each other during transit.
3. Add Cushioning
- Line the bottom of the box with at least 2 inches of cushioning.
- Place your wrapped product inside and fill any gaps using:
- Packing peanuts
- Air pillows
- Crumpled kraft paper
4. Seal the Box Securely
- Use strong packing tape, not masking or duct tape.
- Tape along all open edges using the H-taping method:
- Tape across the top seam
- Then down both edges to form an “H”
- Reinforce the bottom of the box for heavy shipments.
5. Double-Box for Fragile or High-Value Items
- Place your packed box inside a second, larger box with additional padding between the two layers.
- This method provides enhanced protection during transit.
Shipping Documents: Labels & Commercial Invoice
Pigee automatically generates the shipping label and commercial invoice once your shipment is booked.
What Is a Commercial Invoice?
A commercial invoice is a customs declaration document used when shipping goods internationally. It includes:
- Item description and quantity
- Declared value
- HS codes (automatically detected via AI)
- Sender and receiver details
This is essential for:
- Customs clearance
- Insurance claims
- Buyer confidence
Where to Find These Documents
After creating a shipment in either the Pigee App or Pigee Web Platform, you’ll see the option to Download Documents:
- Shipping Label (PDF format)
- Commercial Invoice (PDF format)
- A copy is automatically sent to the carrier you select
For Pigee App Users
Scheduling a Pickup
- Open your shipment and tap Schedule Pickup.
- Choose a date and time slot (depending on carrier availability).
- You’ll get confirmation with pickup instructions and contact details.
Make sure your parcel is ready and labeled before the pickup time.
Dropping Off at a Local Centre
- From your shipment page, select Find Drop-Off Point.
- Choose from the suggested drop-off locations near you.
- Take your labeled and sealed parcel to the selected carrier location.
You must bring a printed version of your shipping label and commercial invoice, unless the drop-off centre accepts digital scanning (indicated in the app).
For Pigee Web Platform Users
The web platform offers a desktop-friendly interface perfect for merchants managing multiple shipments or using batch shipping.
Printing Your Documents
- Go to the “Shipments” section.
- Select your shipment and click Download Label and Download Invoice.
- Use a standard A4 or US Letter printer.
- Labels should be printed clearly, without fading or cropping.
Tip: Use label sheets or adhesive printers for professional-looking parcels.
Bulk Shipping: Print in Batches
- Select multiple orders from your dashboard.
- Click “Generate Batch Documents.”
- Labels and invoices will be compiled into a single file for easy printing.
Attaching Documents to Your Parcel
Shipping Label:
- Attach to the top of the box.
- Do not tape over barcodes—use a label pouch or clear window.
- Ensure it’s visible and scannable.
Commercial Invoice:
- Required for international shipments only.
- Place three printed copies in a clear plastic pouch marked “Customs Documents.”
- Attach the pouch to the outside of the box (not inside).
- Alternatively, hand over the documents at the drop-off point if using certain carriers (see app instructions).
Checklist Before Pickup or Drop-Off
✅ Product packaged securely
✅ Box sealed using H-method
✅ Shipping label printed and attached
✅ Commercial invoice printed (3 copies for international)
✅ Carrier selected and confirmed
✅ Pickup scheduled or drop-off point selected
✅ ID ready (some carriers require ID at drop-off)
Tips for Success
- Avoid branded or reused retail packaging when shipping internationally—it can trigger customs inspections.
- Use tamper-evident tape or void-seal stickers for valuable goods.
- Don’t ship prohibited items—Pigee will alert you if your product requires verification or isn’t allowed.
Special Categories
For Fragile Items:
- Mark the box with “FRAGILE” stickers (included in Pigee’s printable materials).
- Use double-boxing and foam corners.
High-Value Items:
- Ensure you select insurance coverage in the app when booking the shipment.
- High-value parcels are automatically flagged for priority handling.
Liquids or Cosmetics:
- Use leak-proof containers.
- Place in sealed plastic bags inside the box.
Pigee Smart Automation: Let the Platform Handle the Hard Parts
With Pigee’s smart AI engine, you get:
- Auto-filled commercial invoices
- Smart HS code detection
- Tax and duty estimates
- Real-time tracking via your app
- Notifications when documents are uploaded, delivered, or require attention
Support When You Need It
If you need help:
- Use the Chat Support in your app or web dashboard.
- Visit Help Center
- Or email: support@pigeepost.com
Conclusion: Shipping Made Simple
By following this guide, your customers will receive their parcels safely and efficiently, and you’ll avoid delays at customs or with the carrier. Proper packaging, printed documentation, and responsible handling are all part of being a top-tier Pigee merchant.
Your next order is just a few clicks away—make it count.