Why Asendia Tracking Stops Updating — And What You Can Do About It
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Learn why Asendia tracking often “freezes,” what the most common tracking problems are, and how Pigee’s shipping tools provide a more transparent, reliable alternative.
Introduction
If you’ve ever watched your package’s tracking status stall for days, you’re not alone. Many e-commerce sellers, shoppers, and logistics professionals report that Asendia tracking stops updating, leaving them frustrated, uncertain, and scrambling for answers.
In this article, we’ll dive into exactly why Asendia tracking often appears to “disappear” mid-journey, share real user complaints and documented issues, and explain why Pigee (via PigeePost) is emerging as a smarter, more dependable solution for international shipments.
What is Asendia (and how its tracking works)
To understand why the tracking breaks, it helps to know how Asendia operates behind the scenes:
- Asendia is a joint venture between La Poste (France) and Swiss Post, specializing in cross-border parcel and mail logistics. (Trustpilot)
- It typically handles the initial international leg of delivery — from the merchant’s country to the destination country. (asendia.co.uk)
- Once the parcel arrives in the destination country, delivery is handed off to local postal services or courier partners for the “last mile.” (asendia.co.uk)
- Tracking updates are triggered when the parcel is scanned at various Asendia or partner hubs. But those scans may be infrequent, especially in transit or in foreign transit zones. (asendiausa.com)
Because of this model, the tracking you see in Asendia’s system stops being updated once the parcel moves into the local network — and often you won’t see further updates until the local carrier scans it.
The most common reasons Asendia tracking stops updating
Here are the key root causes — pulled from user reports, forums, and Asendia’s own FAQ — that explain why Asendia tracking appears to “die.”
1. Transition to local carrier (loss of scanning visibility)
Once the parcel enters the destination country, Asendia tracking often hands off to the local postal or courier partner. At that point, many scan events fall outside Asendia’s purview. (asendia.com)
Unless the local carrier’s scans get reintegrated into Asendia’s tracking feed, the status seems to stop. This is probably the most frequent reason people see “no updates.” (Apliiq Help)
2. Multiple tracking systems / unannounced tracking portal changes
Many users report that Asendia doesn’t stick to a single universal tracking portal. For example:
- Some parcels shipped via eBay / export services show a tracking number (e.g. “EEUS + Asendia”) that does not work on the public
tracking.asendia.comURL. Users discovered a lesser-advertised portal such asa1.asendiausa.com/tracking/that gives more accurate progress. (eBay Community) - In other cases, the tracking is “internal” to Asendia’s system and cannot be picked up by third-party trackers or the local postal site until certain handoffs are made. (eBay Community)
This fragmentation causes “dead ends” in tracking where users see “Item not found” or “no data” at crucial junctures. (community.ebay.ca)
3. Scanning delays / “dead spots”
It’s common for tracking to show no movement for days, especially when parcels move between transit hubs or are held in sorting facilities. Asendia’s FAQ itself acknowledges:
“If a tracking event is unchanged for several days, it does not mean that your package is not moving. There may be several days between scans while the item is in transit.” (asendiausa.com)
This is compounded by border crossings, customs inspections, or capacity bottlenecks, especially during busy periods. (support.pirateship.com)
4. Parcels shipped via untracked services
Not all Asendia services are tracked. Some couriers or retailers opt for lower-cost untracked mailing options for portions of the journey, meaning the buyer never gets a full chain of scans. (asendia.com)
In those cases, the tracking number might exist, but no scan history appears. This can make it look like the parcel “never moved.” (asendia.com)
5. Lost, misrouted, or stalled parcels
Unfortunately, some reports suggest Asendia’s system is prone to real mishaps:
- Many users on review sites and forums state that their parcels absolutely stalled for weeks in an Asendia facility without updates or explanation. (Trustpilot)
- Others claim parcels never left certain hubs, or got “lost” inside internal hubs. (Reddit)
- Some sellers report that Asendia’s tracking numbers are flagged as “non-valid” by Amazon’s systems, probably because of their “consolidator” handling. (Amazon Seller Central)
- Trustpilot reviews are overwhelmingly negative: one report claims a parcel shipped from the UK to Germany sat in “Asendia’s Rodgau facility for months” with no updates and no responses. (Trustpilot)
So while some delays are benign, other times the breakdown is systemic or operational.
Real user complaints (anecdotes & red flags)
To bring this into sharper focus, here are some real user quotes and red flag cases:
“Not one package arrived smoothly … Several were ‘lost’ for weeks in their own hub/facility. Insane tracking scans that made no sense.” (Reddit)
“I am tracking a package and it seems to be stuck in Asendia US … It has been sitting there since Jan. 9.” (JustAnswer)
- Some eBay sellers note that USPS is not involved, meaning you can’t simply paste the tracking into USPS after a handover. (Reddit)
- One seller claims:
“The tracking number the seller is given … is Asendia’s internal system’s number, NOT the genuine tracking number.” (eBay Community)
- Another user found that Asendia’s official tracking page would not show their parcel — but an alternate portal did. (eBay Community)
In summary: the reality many merchants and customers encounter is cold—parcels “stuck” somewhere inside Asendia’s black box, with no accountability until final delivery (if ever).
Why Pigee (via PigeePost) is a better alternative
Given the shortcomings above, here’s how Pigee (PigeePost) addresses and avoids many of the tracking failures and reliability pitfalls of Asendia.
1. Unified, multi-carrier visibility
Pigee acts as an AI shipping assistant and multi-carrier manager. All tracking feeds from multiple courier partners are integrated under one dashboard. (pigeepost.com)
Instead of being limited to one leg of the journey (as with Asendia), Pigee gives full visibility from origin to final delivery.
2. Intelligent routing and fallback options
When one carrier or route is failing (e.g. due to customs or postal delays), Pigee dynamically selects alternative routes or partners to minimize downtime or “dead zones.” (pigeepost.com)
This flexibility prevents parcels from being stuck in a single provider’s black hole.
3. Predictive customs, duties, and documentation
Delays at customs are a huge cause of tracking freezes. Pigee’s system includes automated customs documentation, early notification, and duty estimates, reducing the chances of parcels being held without scans. (pigeepost.com)
4. Reliability, accountability, and transparency
While some review platforms show Asendia’s Trustpilot rating is extremely low (and negative feedback is widespread) (Trustpilot), Pigee maintains a more positive reputation (e.g. 4.2 out of 5 on Trustpilot for PigeePost) (Trustpilot).
Plus, Pigee’s integrated tracking means support teams can trace every step — not fragmented hops. This gives merchants and buyers more recourse and clarity when things go wrong.
5. Easy integration for merchants & agents
Merchants, especially tourist-sector or boutique sellers, can onboard quickly with Pigee and allow cross-border sales with built-in reliability. (pigeepost.com)
If you want to try it yourself, you can start by signing up at www.pigeepost.com/signup (link for readers) or explore the general platform at www.pigeepost.com.
Tips to avoid “frozen tracking” even with Asendia
If you must use Asendia (or are stuck mid-shipment), here are tactics that can help reduce risk or at least regain visibility:
- Ask for both tracking numbers
Request a secondary or local carrier tracking number once the handoff occurs (if available). - Monitor alternate portals
Try a1.asendiausa.com or related tracking sites — some packages only show in those. (eBay Community) - Push the buyer to check local carrier tracking
Once the parcel reaches their country, ask them to track it through local postal or courier systems. (asendia.com) - Notify the buyer about scan gaps
Communicate that tracking may pause during transit, so they aren’t panicking. - File a claim early
If no movement for 10–14 days, initiate a claim via the retailer or Asendia’s support channels. (asendiausa.com)
Conclusion
Asendia tracking stops updating for a mix of structural, technical, and operational reasons — from handoff to local carriers, scanning gaps, hidden tracking systems, to real mishaps inside their network.
For merchants and buyers seeking greater consistency, transparency, and peace of mind in their cross-border shipments, Pigee (via PigeePost) presents a more robust, integrated, and reliable alternative. You can explore Pigee’s platform at www.pigeepost.com or get started immediately via www.pigeepost.com/signup.