Powered by the Pigee AI Shipping Assistant
🔑 What is Pigee?
Pigee is an AI-powered shipping assistant that allows hotels to act as shipping agents for their guests. Hotels can generate revenue by offering packaging and shipping services for:
- Travel shopping guests can’t carry
- Forgotten items left behind after checkout
- Special deliveries like personal shopping or gift shipments
No app is needed for guests. The hotel handles the process, and guests can choose to download the Pigee app later to track their delivery.
đź“ť Step-by-Step Setup for Hotels
1. Create a Pigee Business Account
- Go to https://account.pigeepost.com or download the Pigee app.
- Sign up using your hotel business name and contact details.
- Choose “Hotel” during onboarding.
- Use the most senior team member or project lead email for the initial account.
2. Add Staff or Team Members
- In your Pigee dashboard, go to “Team Settings”.
- Click “Add Staff” and invite colleagues via email.
- Assign roles: Such as Admin or Operator.
- Each staff member can log in from their own device or use a shared device.
3. Set Your Packaging & Service Fee
- Go to Settings > Pricing & Fees
- Enter Packaging Fee (e.g. $5–$10 per parcel)
- Enter Service Fee (e.g. 15% of shipping cost)
These fees are added to the guest’s final shipping bill. These fees can be withdrawn as a source of revenue from your Pigee account wallet directly into your bank account.
📦 How to Arrange a Shipment for a Guest
Step 1: Collect the Item
- Package it or use hotel-branded packaging
- Take a photo (optional)
- Get item details: weight, dimensions, destination address
Step 2: Use the Pigee AI Shipping Assistant
- Log in to the Pigee Web or App dashboard
- Go to “Post a Parcel” for Web
- or Just talk to the AI assistant for App
- Enter shipment details (destination, item value, size/weight)
The AI instantly compares prices from multiple carriers.
Step 3: Share Payment Link
- Choose the best rate, and Pigee generates a payment link
- Share it with the guest via Email, WhatsApp, QR Code or contactless payment if they are on your premises
- Guest pays using their own payment method. Yyou’ll be notified when payment is complete
Step 4: Label and Dispatch
- Print shipping label directly from the dashboard
- Attach label and auto-generated commercial invoice
- Schedule pickup from hotel or drop it off at the carrier point
📲 Guest Experience
- Guests don’t need the app to complete the shipment.
- After payment, they get a link to track delivery.
- They can download the Pigee app for updates or future shipments.
đź’ˇ Use Cases at Your Hotel
- Guest forgot an item – Hotel ships it globally
- Guest bought bulky souvenirs – Hotel sends it home
- Concierge services – Ship high-value or personal shopping
- Partner stores – Help nearby stores ship to guests
đź’Ľ Revenue Opportunity
- Generates packaging income
- Adds a service fee
- Builds guest loyalty with convenience
âś… Tips for Smooth Operations
- Keep standard-sized packaging ready
- Assign a dedicated shipping concierge
- Use Contactless or QR for payment links
- Offer shipping at checkout as a premium service
đź‘Ą Support & Training
Need help? Contact Pigee Merchant Support via the app or at support@pigeepost.com
Start shipping with ease. Offer 5-star guest service beyond checkout — with Pigee.