Hotel Staff Guide: Using Pigee for Guest Shipping Services

Powered by the Pigee AI Shipping Assistant

🔑 What is Pigee?

Pigee is an AI-based tool that helps with shipping. It lets hotels act as shipping agents for their guests. Hotels can earn money by offering to pack and ship:

Items that travelers can’t carry
Items left behind after checkout
Special deliveries like shopping or gifts

Guests do not need an app. The hotel takes care of everything. However, guests can download the Pigee app later to track their delivery.

📝 Step-by-Step Setup for Hotels

Create a Pigee Business Account
Visit https://account.pigeepost.com or download the Pigee app. Sign up using your hotel’s name and contact details. Choose “Hotel” during onboarding. Use the email of a senior team member or project lead for the first account.

Add Staff or Team Members
In your Pigee dashboard, go to “Team Settings”. Click “Add Staff” and invite colleagues via email. Assign them roles like Admin or Operator. Each team member can log in from their own device or use a shared device.

Set Your Packaging & Service Fee
Go to Settings > Pricing & Fees. Enter the Packaging Fee (e.g., $5–$10 per package) and Service Fee (e.g., 15% of the shipping cost). These fees are added to the guest’s final shipping bill. You can withdraw these fees as revenue from your Pigee account directly into your bank.

Step 3: Share Payment Link

Choose the best

Start shipping with ease. Offer 5-star guest service beyond checkout — with Pigee.

Why Hotels Should Use Pigee

Hotel staff can significantly enhance guests’ experiences by offering a reliable shipping solution. Utilizing Pigee helps streamline the process of handling packages and ensures that valuables left behind are returned efficiently. Guests appreciate convenience, and integrating Pigee elevates your hotel’s service level.

Key Benefits for Hotel Staff

• Generate additional revenue through packaging and service fees.
• Enhance customer satisfaction by providing quick and efficient shipping services.
• Increase operational efficiency with an organized shipping platform.
• Build guest loyalty with personalized services tailored to their needs.

Tips for Educating Hotel Staff

Training hotel staff to use Pigee effectively is crucial for seamless operations. Here are some tips:

• Conduct regular training sessions on how to manage Pigee’s dashboard and support features.
• Encourage staff to provide personalized shipping advice based on guest needs.
• Utilize Pigee’s resources for troubleshooting and customer support inquiries.

Guest Feedback and Improvement

Collecting and reviewing guest feedback is vital to continuously improve your hotel’s service standards. Encourage guests to share their shipping experiences, which can be invaluable for refining your processes and ensuring guest satisfaction.

Next Steps for Hotels

Ready to take your hotel’s guest services to the next level? Start by setting up your Pigee business account today and empowering your staff with the right tools. Enhance your guest’s stay and grow your hotel’s reputation with Pigee.